Effective date: October 21, 2026
New accounts get free credits with no card required, so you can hear what FullCastBook does with your own text before you pay. This policy explains when we refund paid purchases on fullcastbook.com. It is part of our Terms of Service.
Failed generations are refunded automatically
If a generation fails because of an error on our side, for example it stops with an error, times out or returns no audio, the credits it used go back to your balance automatically. You don't need to ask.
If you think credits were not returned, or a finished file is clearly broken (silent, cut off or corrupted), email us with the project name, the chapter and roughly when you ran it. We will check and restore the credits.
Refunds within 7 days
- Nothing used yet. Within 7 days of any charge, whether a first subscription payment, a renewal or a credit pack, you can get a full refund if you haven't used any of the credits from that purchase.
- Your first purchase. Within 7 days of your first purchase, if you have started using the credits and FullCastBook isn't right for you, we refund the unused part of that purchase, in proportion to the credits you haven't used.
After 7 days, purchases are not refundable, except where this policy or the law says otherwise.
What we don't refund
- Audio you have generated. Every generation costs us real AI processing fees the moment it runs, so credits spent on audio that was produced are not refundable, including when you regenerate a line or chapter to try a different voice or delivery.
- Expired credits. Credits that reach the end of their validity period.
- Free or promotional credits. These have no cash value.
- Accounts closed for breaking our Terms.
Cancelling a subscription
You can cancel at any time in your account settings, or by emailing us. Cancelling stops the next renewal; you keep your plan and credits until the end of the period you've paid for. We don't refund the rest of a period that has already started, except under the 7-day rules above.
How to request a refund
Email support@fullcastbook.com from the address on your account, with the date of the charge and the order number if you have it. We reply within 3 business days.
Approved refunds go back to the original payment method, whether card, Alipay or WeChat Pay. Your bank or payment provider may take 5–10 business days to show it. When we refund a purchase, the credits from that purchase are removed from your balance.
We may decline refund requests that look like abuse, such as repeated refund requests or multiple accounts. If something went wrong, please contact us before disputing a charge with your bank. We can usually fix it faster.
Your legal rights
This policy does not limit any rights you have under consumer protection law where you live. If you are a consumer in the European Union or the United Kingdom, you can withdraw from an online purchase within 14 days. Because the Service is delivered as soon as you use your credits, that right no longer applies to credits you have already used, but you can still get a refund for unused purchases within those 14 days.
Changes
We may update this policy. The version on this page, with its date, is the one that applies to new purchases.
Contact
FullCastBook — support@fullcastbook.com